Hassle free exchanges 

If the fit isn't quite right and you would like to change size.

• Please contact us straight away here or call us on +353 43 3345918
• We will reserve your size and send you a link to complete payment.
• Return your order to us - we will refund you when it arrives
• We will ship a new size immediately with free shipping and it should be with you in 1-2 working days.

If for any reason you are unhappy and would like to return an item, we are happy to offer you a refund up to 14 days from when you receive your goods. The product must be in new, unused and unworn condition with tags attached and in original packaging. Please note we do not issue refunds on gift card purchases. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.

• Please note that all returned item(s) must be unworn, unused and have their original labels and tags attached. 
• Please pack your product(s) carefully, preferably in the original box and packaging. If this isn't possible, then please pack to these standards to ensure nothing gets damaged in transit (the good(s) are your responsibility until they reach us). We would also advise tracking your returned item/s.
• We shall reimburse you within 14 days from the day on which we receive the returned item(s).
• On inspection of the goods during this time, or after, as the case may be, if we find that you have handled the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, you will be liable for the diminished value of the goods. In such circumstances, we may withhold an amount to reflect the diminished value of the goods.
• If you are cancelling your order, you can notify our Online Customer Service Team in advance of sending your return parcel by emailing them at customerservice@aines.ie

If something is not quite right with your order

If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product. Any breakages or damages must be reported to us within 24 hours of delivery.

In the interests of safety and hygiene.

Hats, lingerie, hosiery, underwear, bodysuits and swimwear cannot be returned once the package has been opened or damaged, unless faulty.

HOW DO I RETURN MY GOODS?

In Store Returns 
Complete the 'Delivery & Returns Note' enclosed with your order and take to the till point instore with your documentation and we will process your refund. Please bring along the credit card which was used to purchase the goods online.

Ireland  + Northern Ireland  (Scroll below for Great Britain)

Option 1: Parcelhub.ie (Any return just €6)

• Use this option if your return is heavier then one lightweight top.
• Select 'Aines Boutique' from the list of available retailers on Parcelhub.ie
• Follow instructions and print your returns label 
• Drop parcel off at any An Post office 

Option 2: An Post

• Send your parcel normally with An Post, we recommend this for light weight returns (under 250 grams) as it will be normally be under €5

Directions:

• Complete the ‘Delivery & Returns Note’ enclosed with your order indicating the reason for your return
• Repackage the item(s) you wish to return in their original condition, in their undamaged packaging. Ensure the Delivery & Returns Note note is included in the package.

Send your parcel to the following address:

Great Britain 🇬🇧 

Send your parcel to 

Aines Boutique C/O Tps Fulfilment
33 Orchard Road Industrial Estate
Strabane
BT82 9FR
Northern Ireland

All goods will be inspected on return

Please note that you are required to take reasonable care of the goods prior to returning them. You are liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning The goods are your responsibility until they reach us, so make sure they're packed properly and can’t get damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Proof of Postage

We recommend that you obtain a proof of postage and to be absolutely sure the items arrive back to our returns section, you should use a tracking service.

If you wish to return your items in store, please visit our store at Main Street Longford Town 

Please email us for further information. We will be happy to help you in any way that we can.

 

Late or missing refunds (if applicable)

Refunds can take up to 14 days to be processed.

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@aines.ie